著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL "Hernon, Peter and Altman, Ellen",Service quality in academic libraries,,Ablex,1996,"Information management, policy, and services",,"1567502091,1567502105",,https://cir.nii.ac.jp/crid/1130000797268767744