著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"International Federation of Library Associations and Institutions. Satellite Meeting and Ferreira, Sueli Mara Soares Pinto and Savard, Réjean",The virtual customer : a new paradigm for improving customer relations in libraires and information services = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca,,K.G. Saur,2005,IFLA publications,,3598218451,,https://cir.nii.ac.jp/crid/1130000797465525760