著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Payne, Sheila",Delivering customer service : how to win a competitive edge through managing customer relationships successfully,Deluxe ed,Grolier International,1997,Grolier business library,,0717297403,,https://cir.nii.ac.jp/crid/1130000797746231552