著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Mossop, Stephen",Customer service in academic libraries : tales from the front line,,Chandos Pub.,2016,Chandos information professional series,,9781843347583,,https://cir.nii.ac.jp/crid/1130000797999823616