著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Parasuraman, A. and Berry, Leonard L. and Zeithaml, Valarie A. and Marketing Science Institute",An empirical examination of relationships in an extended service quality model,,Marketing Science Institute,1990,Report,,,,https://cir.nii.ac.jp/crid/1130000798282724992