著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Edvardsson, Bo and Thomasson, Bertil and Øvretveit, John",Quality of service : making it really work,,McGraw-Hill Book Co.,1994,McGraw-Hill quality in action series,,0077079493,,https://cir.nii.ac.jp/crid/1130000798336278656