著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL "Oakland, John S. and Porter, Leslie J.",Total quality management : text with cases,,Butterworth-Heinemann,1995,BH contemporary business series,,0750621249,,https://cir.nii.ac.jp/crid/1130000798363736192