著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Desatnick, Robert L.",Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization,1st ed,Jossey-Bass,1987,The Jossey-Bass management series,,1555420273,,https://cir.nii.ac.jp/crid/1130000798391983872