Author,Title,Edition,Publisher,Year,Series,Number,ISBN,ISSN,URL
"Edvardsson, Bo and Tronvoll, Bård",The Palgrave handbook of service management,,Palgrave Macmillan,2022,Palgrave handbooks,,9783030918279,,https://cir.nii.ac.jp/crid/1130011450741375120