著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL "Rokes, Willis Park",Human relations in handling insurance claims,Rev. ed.,Irwin,1981,Irwin series in insurance and economic security,,0256025045,,https://cir.nii.ac.jp/crid/1130282268648130048