著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Griffin, Jill","Customer loyalty : how to earn it, how to keep it",,Jossey-Bass,1997,The Jossey-Bass business & management series,,0787908606,,https://cir.nii.ac.jp/crid/1130282268796055424