著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Christopher, Martin and Payne, Adrian and Ballantyne, David and Institute of Marketing","Relationship marketing : bringing quality, customer service and marketing together",,Butterworth-Heinemann,1991,The Marketing series,,0750602589,,https://cir.nii.ac.jp/crid/1130282268834807936