著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"DeVrye, Cherine",Good service is good business : 7 simple strategies for success,,Prentice Hall,1994,Competitive edge management series,,0724810951,,https://cir.nii.ac.jp/crid/1130282269073518080