著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Voss, Glenn B. and Parasuraman, A. and Marketing Science Institute",Prepurchase preference and postconsumption satisfaction in a service exchange : working paper,,Marketing Science Institute,1995,Report,,,,https://cir.nii.ac.jp/crid/1130282269081172992