著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Fitzsimmons, James A. and Fitzsimmons, Mona J.","Service management : operations, strategy, and information technology","3rd ed., international ed",McGraw-Hill,2001,McGraw-Hill international editions,,0071181156,,https://cir.nii.ac.jp/crid/1130282269140365568