著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Metti, M. C.",Service quality management in hospitality and tourism,,Anmol Publications,2007,International encyclopaedia of modern hospitality and tourism management,,9788126132317,,https://cir.nii.ac.jp/crid/1130282269288641152