著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Grönroos, Christian and Sheth, Jagdish N. and Edvardsson, Bo and Svensson, Göran and Voss, Chris and Wirtz, Jochen",Service management,,Sage,2013,Legends in marketing,,,,https://cir.nii.ac.jp/crid/1130282269352587136