著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL Besterfield,Total quality management,3rd ed,An academic internet publishers (AIPI) publication,2007,Cram101 textbook outlines to accompany,,1428807195,,https://cir.nii.ac.jp/crid/1130282269374667136