著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL "Oliver, Richard L.",Satisfaction : a behavioral perspective on the consumer,,Irwin/McGraw-Hill,1997,McGraw-Hill series in marketing,,0070480257,,https://cir.nii.ac.jp/crid/1130282269410680960