著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Rust, Roland T. and Moorman, Christine and Dickson, Peter R. and Marketing Science Institute",Getting returns from service quality : is the conventional wisdom wrong?,,Marketing Science Institute,2000,Report,,,,https://cir.nii.ac.jp/crid/1130282269547233920