著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Acharya, Vivin and Olive, Mike and The Mason Group",Customer relationship management : practical strategies for successful implementation,,Datamonitor PLC,2002,Reuters business insight,,,,https://cir.nii.ac.jp/crid/1130282269591364224