著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Kumar, V. and Reinartz, Werner J.",Customer relationship management : a databased approach,,John Wiley & Sons,2006,,,9780471271338,,https://cir.nii.ac.jp/crid/1130282269601685888