著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Heskett, James L. and Sasser, W. Earl",Southwest Airlines : in a different world,Rev. [ed.],Harvard Business School Pub.,2010,Harvard Business School,,,,https://cir.nii.ac.jp/crid/1130282269601777536