著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Wiersema, Frederik D.","Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA",1st ed,HarperBusiness,1998,BusinessMasters series,,0887307728,,https://cir.nii.ac.jp/crid/1130282269685310976