著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Anton, Jon and Petouhoff, Natalie L.",Customer relationship management : the bottom line to optimizing your ROI,2nd ed,Prentice Hall,2002,NetEffect series,,0130990698,,https://cir.nii.ac.jp/crid/1130282269879731328