著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Lovelock, Christopher H. and Wirtz, Jochen","Services marketing : people, technology, strategy",6th ed,Pearson/Prentice Hall,2007,,,0131875523,,https://cir.nii.ac.jp/crid/1130282269928948864