著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Day, George S. and Van den Bulte, Christophe and Marketing Science Institute",Superiority in customer relationship management : consequences for competitive advantage and performance,,Marketing Science Institute,2002,Report,,,,https://cir.nii.ac.jp/crid/1130282270045592960