著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Lovelock, Christopher H.","Managing services : marketing, operations and human resources",,Prentice-Hall International,1988,Prentice Hall International editions,,0135513839,,https://cir.nii.ac.jp/crid/1130282270062392832