著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Frauendorf, Janine and Kleinaltenkamp, Michael",Customer processes in business to business service transactions,,Deutscher Universitäts-Verlag,2006,Gabler Edition Wissenschaft,,9783835006010,,https://cir.nii.ac.jp/crid/1130282270228266752