著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Parasuraman, A. and Zeithaml, Valarie A. and Berry, Leonard L. and Marketing Science Institute",A conceptual model of service quality and its implications for future research,,Marketing Science Institute,1984,Report,,,,https://cir.nii.ac.jp/crid/1130282270455729920