著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Emrouznejad, Ali and Cabanda, Emilyn",Managing service productivity : using frontier efficiency methodologies and multicriteria decision making for improving service performance,,Springer,2014,International series in operations research & management science,,9783662434369,,https://cir.nii.ac.jp/crid/1130282270525188352