著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL "Stebbing, Lionel",Quality management in the service industry,,Ellis Horwood,1990,Ellis Horwood series in applied science and industrial technology,,0137471483,,https://cir.nii.ac.jp/crid/1130282270756309248