著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Hartline, Michael D. and Ferrell, O. G. and Marketing Science Institute",Service quality implementation : the effects of organizational socialization and managerial actions on customer-contact employee behaviors,,Marketing Science Institute,1993,Report,,,,https://cir.nii.ac.jp/crid/1130282270846536832