著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Mittelman, Mauricio and Onyemah, Vincent and Marketing Science Institute and INSEAD","Customer relationship management : strategies and company-wide implementation, July 11-12, 2002, INSEAD, Fontainebleau, France",,Marketing Science Institute,2002,Report,,,,https://cir.nii.ac.jp/crid/1130282270921934336