著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Leppard, John and Molyneux, Liz",Auditing your customer service : the foundation for success,,Routledge,1994,Marketing for managers,,0415097320,,https://cir.nii.ac.jp/crid/1130282271086230784