著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Griffin, Jill","Customer loyalty : how to earn it, how to keep it",New and rev. ed,Jossey-Bass,2002,The Jossey-Bass business & management series,,0787963887,,https://cir.nii.ac.jp/crid/1130282271178287488