著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Sanchez, Juan I. and Fraser, Scott L. and Marketing Science Institute",Development and validation of the corporate social style inventory : a measure of customer service skills,,Marketing Science Institute,1993,Report,,,,https://cir.nii.ac.jp/crid/1130282271282907904