著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Rajola, Federico",Customer relationship management in the financial industry : organizational processes and technology innovation,2nd ed,Springer,2013,Management for professionals,,9783642355530,,https://cir.nii.ac.jp/crid/1130282271301420032