著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Noe, Francis P. and Uysal, Muzaffer and Magnini, Vincent P.",Tourist customer service satisfaction : an encounter approach,,Routledge,2010,Routledge advances in tourism,,9780415578042,,https://cir.nii.ac.jp/crid/1130282271373497088