Author,Title,Edition,Publisher,Year,Series,Number,ISBN,ISSN,URL
"Murthy, D. B. N. (Dodaballapur Bhoga Narasimha)",Managing quality : a practical guide to customer satisfaction,,Sage Publications,1999,,,"0761993053,0761993061",,https://cir.nii.ac.jp/crid/1130282271430172672