著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL "Thenell, Jan",The library's crisis communications planner : a PR guide for handling every emergency,,American Library Association,2004,ALA editions,,0838908705,,https://cir.nii.ac.jp/crid/1130282271488401280