著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Noe, Francis P. and Uysal, Muzaffer and Magnini, Vincent P.",Tourist customer service satisfaction : an encounter approach,,Routledge,2014,Routledge advances in tourism,,9781138880719,,https://cir.nii.ac.jp/crid/1130282271588442880