著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Ventola, Eija",The structure of social interaction : a systemic approach to the semiotics of service encounters,,F. Pinter,1987,Open linguistics series,,0861876261,,https://cir.nii.ac.jp/crid/1130282271761842560