著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Grönroos, Christian and Sheth, Jagdish N. and Crosby, Lawrence A. (Lawrence Allan) and Cronin, J. Joseph, Jr. and Frankwick, Gary L. and Gremler, Dwayne D.",Service quality,,Sage,2013,Legends in marketing,,,,https://cir.nii.ac.jp/crid/1130282271829481216