著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Zeithaml, Valarie A. and Bitner, Mary Jo",Services marketing,,McGraw-Hill,1996,McGraw-Hill international editions,,0071148817,,https://cir.nii.ac.jp/crid/1130282271898635392