著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Garding, Stefan and Bruns, Andrea",Complaint management and channel choice : an analysis of customer perceptions,,Springer,2015,SpringerBriefs in business,,9783319181783,,https://cir.nii.ac.jp/crid/1130282271961772672