著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Gannon-Leary, Pat and McCarthy, Michael D.",Customer care : a training manual for library staff,,Chandos,2010,Chandos information professional series,,9781843345701,,https://cir.nii.ac.jp/crid/1130282271989893376