Author,Title,Edition,Publisher,Year,Series,Number,ISBN,ISSN,URL
"Lovelock, Christopher H. and Wirtz, Jochen and Keh, Hean Tat","Services marketing in Asia : managing people, technology and strategy",,Prentice Hall,2002,,,0130605662,,https://cir.nii.ac.jp/crid/1130282272016344832