著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Goetsch, David L. and Davis, Stanley",Effective customer service : ten steps for technical professions,,Pearson Prentice Hall,2004,NetEffect series,,0130485292,,https://cir.nii.ac.jp/crid/1130282272030208896