著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Kmetz, John L.",Mapping workflows and managing knowledge : capturing formal and tacit knowledge to improve performance,,Business Expert Press,2012,The supply and operations management collection,,9781606494547,,https://cir.nii.ac.jp/crid/1130282272225715712